BAYCOM Sdn Bhd (BAYCOM) provides 24 hours a day, 365 days a year Customer Support Services to all its customers nationwide.
We are equipped with a highly sophisticated NMS (Network Monitoring System) tool. The NMS will alert our Customer Service whenever it detects a site not accessible. Then, our Customer Service staff will verify the problem before sending our field engineer to the site.
We commit to a response time as well as resolution time to support any remote VSAT site anywhere in the country. Our fast response time, together with 99.7% SLA, we ensured a maximum up time to all our valuable customers